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Consumer Complaint/Recovery Fund Notice
Mortgage Factory Inc. is licensed under the laws of the
state of Texas and by state law is subject to regulatory oversight by the Texas Department of Savings and Mortgage Lending.
Any consumer wishing to file a complaint against Mortgage Factory Inc. should complete, sign and send a complaint form to the
Texas Department of Savings and Mortgage Lending, 2601 North Lamar Blvd., Suite 201, Austin, Texas 78705. Complaint forms and
instructions may be downloaded and printed from the department's web site located at www.sml.state.tx.us or obtained from the
department upon request by mail at the address above, by telephone at it's toll-free consumer hotline at 877-276-5550, by fax
at 512-475-1360, or by e-mail at smlinfo@sml.state.tx.us.
The department maintains the mortgage broker recovery fund to make
payments of certain types of judgments against a mortgage broker or loan officer. Not all claims are compensable and a court
must order the payment of a claim from the recovery fund before the department may pay a claim. For more information about the
recovery fund, please consult subchapter F of the mortgage broker license act on the department's web site referenced above.
